WellMind Therapy Center is an innovative behavioral health facility in Fort Worth, TX that refuses to play the volume game. Led by Lauren Teconchuk, the center deliberately maintains smaller group sizes and hires highly qualified clinicians to deliver the kind of care that actually matters.
Every behavioral health provider knows this exhausting reality: you're always at least one step behind the crisis. WellMind saw exactly where the traditional model breaks down: that invisible time between sessions where clients struggle alone, and the true scope of the crisis, remains unknown.
"It's really hard to make it very personal without having this close relationship with our clients on a daily basis, even over the weekends," explains Lauren. "People don't always share what they're struggling with in group settings. They allow the group to take off and they kind of just sit back and think, 'well, it wasn't a big deal,' and in those moments we would be missing a really big opportunity to provide the care they really need."
The Cuepri team saw the three brutal inefficiencies every provider faces:
But here is what keeps clinical directors up at night:
What happens when clients face intense cravings, panic attacks, or high-anxiety situations during weekends and off-hours and there's no one there to immediately de-escalate, assess, and provide rapid symptom management?
Traditional group therapy has its limits. Paper check-ins don't work. Clinicians already know they're missing the nuanced, day-to-day experiences that actually drive treatment success.
They are essentially flipping a coin on whether a client will have a catastrophic outcome or relapse during those vulnerable moments when they need real-time intervention but professional support simply isn't available to actively respond and guide them through the crisis.
To address these challenges, WellMind implemented Cue, Cuepri's AI-powered Ally. On one hand, it creates this much needed close daily connection between clients and their care team with zero additional burden on staff and in a less invasive and more supportive way. On the other - Cue also seamlessly provides real-time intervention and rapid symptom management during those critical off-hours moments when professional support isn't available.
To their WellMind clients, Lauren's team positioned Cue as the comprehensive life companion that captures the full human experience while actively supporting them through difficult moments as they happen.
"I really want to emphasize that this isn't just for crises. It is extremely useful for crises, of course. But I also want our clients to use it to capture the good moments in their life, too, their whole human experience," Lauren notes. "I am continuing to have my own conversations with Cue, too, just to show clients that this is what life can look like with its ups and downs."
Here's what made this different: implementation was ridiculously smooth for WellMind - immediate and easy. Only one client declined (a man in his 60s who doesn't use cell phones). Cuepri integrated seamlessly into WellMind's existing workflow with no additional training burden. Lauren and her team now simply check the dashboard every morning at 8 AM and review insights during their commute. That's it. No complicated workflows, no disrupted routines. Just better insight that prepares them for the day and week ahead.
The most dramatic transformation? A client with severe sleep anxiety who initially reached out to Cue at 5 AM in complete crisis. Instead of suffering through the panic alone or waiting hours for professional help, he reached out to Cue. Cue was right there: actively listening, de-escalating the situation, and providing direct support for the client alongside insightful assessment through targeted questioning for the clinical team. Within three days of this real-time intervention and support, the client was able to progress to proactive midnight check-ins, catching anxiety early before it escalated. Lauren watched the whole process unfold through Cuepri's alerts system and insights dashboard This allowed her to adjust treatment plans and intervene with precision.
"The progress we saw in how the client handled this with Cue was that in a short amount of time instead of reaching out to Cue at 5 AM, completely frustrated, exhausted and fearful, he backed up to about midnight when the first worry or fear about going to sleep first hit," Lauren explains. "So we're not necessarily looking at a crisis situation anymore but rather a client who is proactively applying healthy coping strategies."
This wasn't just monitoring. Cue actively kept the temperature down and helped avert what could have been a catastrophic outcome. No more reactive firefighting. Just real-time intervention and outside-of-session support that clients actually want to use, because it "helps them reflect" and gives them tools to manage anxiety proactively rather than reactively.
Another thing the WellMind team discovered? Their most reserved, compliant clients naturally gravitated toward Cue. These clients, the ones who rarely share in group settings, suddenly began engaging meaningfully through daily check-ins and assessments, finally providing clinicians with first-hand real insights into their experiences that were previously invisible.
"We're finding that our more compliant, quiet clients are engaging more with Cue. Naturally we are seeing a lot more engagement as we have these check-ins daily," Lauren reports.
The invisible clients finally have a voice. The ones clinicians often worry about but can't quite reach? They're talking now, and in their session feedback they're sharing that Cue is "non-judgmental" and "really supportive". This allows the clinical team to gather a comprehensive documented record of their clients’ daily experiences that can inform treatment planning in ways group therapy couldn’t.
Another client struggling with alcohol use disorder started honestly tracking her consumption through Cue check-ins. Not self-reported estimates or vague group therapy admissions; actual, real-time data paired with immediate, non-judgmental support as she navigated cravings and decisions in the moment. This enabled the clinical team to develop realistic moderation strategies based on both accurate data and evidence that she was receiving active support during vulnerable moments.
"We've gotten to a place where when she checks in, she is able to be honest about the amount that she's drunk. We now use those check-ins to help her track, moderate and wean," Lauren describes.
With Cue, clinicians now get truthful data they can actually use for treatment planning, backed by the confidence that clients are getting immediate support when they need it most.
WellMind's implementation revealed meaningful engagement metrics that demonstrate both client adoption and operational efficiency. The facility achieved a 94.9% session completion rate since launch, indicating consistent client interaction rather than typical early abandonment patterns common with new clinical tools.
Client feedback reinforced this engagement, with 78% of WellMind clients rating their individual Cue sessions 4+ stars. Clients described the platform as helping them "stay on track," being "non-judgmental," providing "new insight," and feeling like "just what they needed". Language that reflects genuine therapeutic value rather than obligatory compliance.
From an operational perspective, WellMind achieved seamless integration with minimal disruption:
This combination of high engagement and smooth operational integration meant WellMind could access continuous client insights without disrupting existing workflows or overwhelming staff with additional administrative burden.
Bottom line: 95.2% completion rates and 78% client satisfaction scores mean clinicians can finally get reliable, continuous data from clients who actually want to engage with the tool. This isn't just tech adoption, it's sustainable behavior change that makes clinical work more effective.
WellMind is expanding their use of Cue to develop innovative treatment models for underserved populations, including episodic clients who can only attend two group sessions per week. By supplementing limited in-person time with comprehensive individual Cue sessions, check-ins and assessments, they're creating accessible care for populations with different needs—without burning out their staff.
"Cue is giving us avenues to treat people that don't fit in a typical model," Lauren explains.
Most importantly, with Cuepri's Cue WellMind transformed that invisible time between sessions into another opportunity to connect with and support their clients, delivering the kind of personalized care that actually works.
"I want organizations like ours to be using this not to catch fires, but to be front-end planning for people coming in," she emphasizes. "It's care, you know—to actually think about the person and their needs."
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