94.9%
Session completion rate.
Quiet clients finally found their voice with an around-the-clock AI ally that listens, guides, helps de-escalate, and catches brewing crises during the invisible hours between sessions.
WellMind Therapy Center is an innovative behavioral health facility in Fort Worth, TX that refuses to play the volume game. Led by Lauren Teconchuk, the center deliberately maintains smaller group sizes and hires highly qualified clinicians to deliver the kind of care that actually matters.
Every behavioral health provider knows this exhausting reality: you're always at least one step behind the crisis. WellMind saw exactly where the traditional model breaks down — that invisible time between sessions where clients struggle alone, and the true scope of the crisis remains unknown.
The Cuepri team saw the three brutal inefficiencies every provider faces:
But here's what keeps clinical directors up at night: what happens when clients face intense cravings, panic attacks, or high-anxiety situations during weekends and off-hours and there's no one there to immediately de-escalate, assess, and provide rapid symptom management? Traditional group therapy has its limits. Paper check-ins don't work. Clinicians already know they're missing the nuanced, day-to-day experiences that actually drive treatment success. They are essentially flipping a coin on whether a client will have a catastrophic outcome or relapse during those vulnerable moments when they need real-time intervention but professional support simply isn't available.
To address these challenges, WellMind implemented Cue, Cuepri's AI-powered Ally. On one hand, Cue creates the much-needed close daily connection between clients and their care team with zero additional burden on staff and in a less invasive, more supportive way. On the other, Cue seamlessly provides real-time intervention and rapid symptom management during those critical off-hours moments when professional support isn't available.
To their WellMind clients, Lauren's team positioned Cue as the comprehensive life companion that captures the full human experience while actively supporting them through difficult moments as they happen.
Implementation was ridiculously smooth for WellMind — immediate and easy. Only one client declined (a man in his 60s who doesn't use cell phones). Cuepri integrated seamlessly into WellMind's existing workflow with no additional training burden. Lauren and her team now simply check the dashboard every morning at 8 AM and review insights during their commute. That's it. No complicated workflows, no disrupted routines. Just better insight that prepares them for the day and week ahead.
The most dramatic transformation? A client with severe sleep anxiety who initially reached out to Cue at 5 AM in complete crisis. Instead of suffering through the panic alone or waiting hours for professional help, he reached out to Cue. Cue was right there: actively listening, de-escalating the situation, and providing direct support for the client alongside insightful assessment through targeted questioning for the clinical team. Within three days of this real-time intervention and support, the client was able to progress to proactive midnight check-ins, catching anxiety early before it escalated. Lauren watched the whole process unfold through Cuepri's alerts system and insights dashboard — and adjusted treatment plans to intervene with precision.
This wasn't just monitoring. Cue actively kept the temperature down and helped avert what could have been a catastrophic outcome. No more reactive firefighting. Just real-time intervention and outside-of-session support that clients actually want to use.
Another thing the WellMind team discovered: their most reserved, compliant clients naturally gravitated toward Cue. These clients — the ones who rarely share in group settings — suddenly began engaging meaningfully through daily check-ins and assessments, finally providing clinicians with first-hand real insights into their experiences that were previously invisible.
The invisible clients finally have a voice. The ones clinicians often worry about but can't quite reach? They're talking now, and in their session feedback they're sharing that Cue is "non-judgmental" and "really supportive."
Another client struggling with alcohol use disorder started honestly tracking her consumption through Cue check-ins. Not self-reported estimates or vague group therapy admissions — actual, real-time data paired with immediate, non-judgmental support as she navigated cravings and decisions in the moment.
With Cue, clinicians now get truthful data they can actually use for treatment planning, backed by the confidence that clients are getting immediate support when they need it most.
WellMind's implementation revealed engagement metrics that demonstrate both client adoption and operational efficiency: a 94.9% session completion rate since launch, 78% of clients rating individual Cue sessions 4+ stars, 100% adoption among tech-comfortable clients, first-week workflow integration with no additional training requirements, 15-minute Cue conversations now informing entire weekly treatment-plan adjustments, and clients engaging during weekends and off-site periods with no additional staff burden.
Bottom line: 94.9% completion rates and 78% client satisfaction scores mean clinicians can finally get reliable, continuous data from clients who actually want to engage with the tool. This isn't just tech adoption. It's sustainable behavior change that makes clinical work more effective.
WellMind is expanding their use of Cue to develop innovative treatment models for underserved populations, including episodic clients who can only attend two group sessions per week. By supplementing limited in-person time with comprehensive individual Cue sessions, check-ins and assessments, they're creating accessible care for populations with different needs — without burning out their staff.
Most importantly, with Cuepri's Cue, WellMind transformed that invisible time between sessions into another opportunity to connect with and support their clients, delivering the kind of personalized care that actually works.
Daily insights for your team. No additional burden. The kind of personalized care that actually works.